95bet's Privacy Policy
Your personal information is our top priority. Every piece of data is stored and managed using SSL encryption and strict security processes.
Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications on the 95bet platform. When you create an account on 95bet, use our services, or contact us, you are considered to have agreed to the terms of this Policy.
We believe transparency is the foundation of trust. This Policy explains in detail what information we collect, why we collect it, how we use it, and what your rights are. This Policy may be updated at any time; we will notify you of any changes in a timely manner.
If you have any questions or concerns about this Policy, please contact our support team.
What Information We Collect
95bet collects certain types of information for various purposes. The categories of information collected are described below:
A. Identity Information
Information you provide when registering an account includes:
- Full name
- Date of birth (for age verification — only users aged 21 or older may use the service)
- Email address
- Mobile number
- Preferred username
B. Financial Information
The following information is collected to process transactions and prevent fraud:
- bKash, Nagad, or Rocket account details (transaction reference numbers)
- Bank account name and number (for bank transfers)
- Deposit and withdrawal history
95bet never stores full payment card numbers or PINs.
C. Technical Information
When you use our site or app, some information is collected automatically:
- IP address and device identifier
- Browser type and version
- Pages visited and session duration
- Data obtained from cookies and similar technologies
D. Communication Information
When you contact our support team via live chat or email, records of those conversations may be stored — for the purpose of improving service quality and resolving complaints.
Purpose of Data Use
95bet uses the collected information for the following legitimate purposes:
- Account management: Confirming registration, verifying login, and maintaining account security.
- Transaction processing: Smoothly handling deposits, withdrawals, and bonus distribution.
- Age and identity verification: Ensuring the service is available only to users aged 21 or older.
- Fraud prevention: Detecting and stopping suspicious activity.
- Customer support: Answering your questions and resolving issues.
- Service improvement: Analyzing user experience to further develop the platform.
- Legal compliance: Adhering to applicable regulations and the directives of regulatory authorities.
- Marketing communications: Sending offers or updates if you have given consent — consent can be withdrawn at any time.
Your information is not used for any purpose beyond those listed above.
Data Sharing & Disclosure
95bet does not sell your personal information to third parties. However, limited information may be shared in the specific circumstances below:
A. Service Provider Partners
Necessary information is shared with trusted third parties for payment processing, managing technical infrastructure, and customer support. These partners are required to comply with 95bet's privacy standards and may only process information for specified purposes.
B. Legal Obligations
Information may need to be disclosed as part of a court order, a lawful request from a government or regulatory authority, or a legal process.
C. Security & Protection
Information may be shared with relevant authorities to prevent fraud, money laundering, or other unlawful activity.
D. Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred; in such cases, the new party will also be bound by the terms of this Policy.
Your information is not shared with any third party for reasons other than those stated above.
Data Security Measures
Industry-standard technical and organizational measures have been put in place to keep your information secure on the 95bet platform:
- SSL encryption: All data exchanged between your browser and our servers is encrypted using high-grade SSL technology.
- Secure data storage: Stored information is kept in encrypted form on protected servers.
- Access controls: Only authorized personnel may access user information, and only for specified purposes.
- Regular security testing: Periodic system audits and penetration testing are conducted to identify potential vulnerabilities.
- Two-factor authentication: An additional security layer is available when accessing your account.
- Staff training: All relevant staff receive regular training on privacy and data protection.
No method on the internet is completely impenetrable; however, we make every effort to keep your information secure. Should a security incident occur, we will promptly notify affected users.
Cookies & Tracking Technologies
95bet uses various types of cookies and similar technologies that improve your experience and keep the platform running.
Types of Cookies
- Essential cookies: These are required to operate the core functions of the website. Without them, login, payments, and account management are not possible.
- Functionality cookies: Help remember your preferences (such as language selection).
- Analytics cookies: Collect anonymous statistics to understand which pages are visited most and how users navigate the site.
- Security cookies: Help detect fraud and unauthorized access.
You can manage cookies by changing your browser settings. However, disabling essential cookies may interfere with some functions of the platform.
Data Retention Period
95bet retains your information only for as long as it is necessary or required by law. The general policy is:
- Information for active accounts is retained for as long as the account remains open.
- Financial transaction records may be kept for a specified period after account closure due to legal requirements.
- Support chat and communication records are retained for a limited time to ensure service quality.
- Technical logs are generally deleted automatically after a set period.
Once the specified period ends, information is securely deleted or anonymized.
Your Rights & Controls
As a 95bet user, you have the following rights over your own information:
A. Right of Access
You have the right to request information about what data we hold about you.
B. Right of Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
C. Right of Erasure
In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
D. Right to Object to Processing
You may object to the use of your information for marketing communications. Marketing messages will stop as soon as you raise an objection.
E. Right to Data Portability
You may request your account information in a common digital format.
To exercise these rights, please contact the support team. We will process valid requests in a timely manner.
Protection of Minors' Information
95bet is strictly for users aged 21 or older. We do not intentionally collect any information from minors.
If we become aware that information from a minor has been collected, that information will be deleted immediately and the relevant account will be closed.
If you believe a minor is using 95bet, please notify our support team.
International Data Transfers
As 95bet is an international platform, servers in more than one country may be used when processing your information. Regardless of where information is processed, the standards of this Privacy Policy are maintained.
For international transfers, the necessary agreements and safeguards are ensured to protect your data.
Policy Changes & Updates
95bet reviews this Privacy Policy from time to time and updates it as needed. Changes will be communicated as follows:
- The updated date will be published on this page.
- For significant changes, you will be notified via your registered email or account notifications.
- For minor changes, only this page will be updated.
If you continue using 95bet after a policy update, you are considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.
Third-Party Services & Links
The 95bet platform may occasionally contain links or embedded content from third-party service providers. These third-party sites have their own privacy policies and 95bet has no control over them.
Information is exchanged with mobile financial service providers such as bKash, Nagad, and Rocket for payment processing. These transactions are also governed by the respective provider's own security policies.
We recommend reading the privacy policy of any third-party site before visiting it.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, our dedicated support team is always ready to help. 95bet's customer service is available 24 hours a day, 7 days a week, in line with Bangladesh Standard Time (BST).
If you would like to request access to, correction of, or deletion of your information, please let us know via email or live chat. We will verify your identity and process the request.